1. Who processes your purchase
Waffo.com Limited is the merchant of record and authorized reseller for Verbia Premium. Waffo processes charges, taxes, receipts, refunds, and payment disputes. This policy describes the refund terms Verbia provides for its product and works together with Waffo’s Buyer Terms and any mandatory rights under applicable law. Waffo administers the request and makes the final payment-side determination.
2. General refund rule
Subscription payments are generally non-refundable once Premium access has been activated or used. We do not provide refunds or credits solely because you changed your mind, did not use the service, forgot to cancel, or used only part of a billing period. If you have not used Premium after a charge, you may contact us promptly and we may approve a refund at our discretion, but this is not a guarantee.
3. Renewal payments
Renewal payments are generally non-refundable. Cancel before the next billing date if you do not want the subscription to renew. Canceling stops future renewals and does not normally refund or shorten the current paid billing period.
4. Service problems and billing errors
We will review requests involving a duplicate or erroneous charge, an unauthorized payment, failure to activate Premium, prolonged material unavailability, or a product that materially differs from its description and cannot be fixed within a reasonable time. Depending on the circumstances, the remedy may be restored access, corrected billing, service credit, or a full or partial refund. This section does not limit remedies required by law.
5. Cancellation
You can cancel automatic renewal at any time through the Waffo Buyer Portal linked in your Waffo order email. Waffo asks customers to cancel at least 48 hours before the renewal date. Cancellation normally takes effect at the end of the current paid period, and you keep Premium access until then. Uninstalling the extension, stopping use, or deleting your Verbia account does not automatically cancel the Waffo subscription.
6. How to request a refund
- Open the Waffo order email and use its Buyer Portal link to submit a refund request; or email henri@henriz.dev.
- Include the Verbia account email, Waffo order or payment ID, purchase date, reason, and requested amount. Do not send card details.
- We may ask for limited additional information to verify the account, usage, or technical issue.
Submitting a request does not guarantee approval. Approved refunds are returned to the original payment method. Banks and payment networks control when the credit appears, and Waffo states that processing may take up to 14 business days after approval. We do not reimburse bank fees, currency-conversion charges, or other third-party costs, except where required by law.
7. Effect of a refund
A full refund ends the refunded Premium entitlement. A partial refund may shorten or otherwise adjust access. If a payment is reversed, charged back, or found unauthorized, access may be suspended while the matter is reviewed. Please contact us or Waffo before starting a chargeback so we have an opportunity to resolve the issue.
8. Consumer rights
Nothing in this policy excludes a cooling-off right, remedy for defective digital services, or other consumer right that cannot be waived under the law that applies to you. If mandatory law gives you more favorable rights, those rights prevail.