1. Who processes your purchase
Waffo.com Limited is the merchant of record and authorized reseller for Verbia Premium. Waffo processes charges, taxes, receipts, refunds, and payment disputes. This policy describes the refund terms Verbia provides for its product and works together with Waffo’s Buyer Terms and any mandatory rights under applicable law. Waffo administers the request and makes the final payment-side determination.
2. First subscription payment
You may request a full refund of your first Verbia Premium charge within 14 calendar days after purchase. Please tell us briefly what did not work so we can verify the order and improve the product. Abuse of the policy, including repeated subscribe-refund cycles or coordinated quota evasion, may make a request ineligible, except where a refund is required by law.
3. Renewal payments
You may request a refund of a renewal charge within 7 calendar days after the charge if you have not made substantial use of Premium during the new billing period. As a practical guideline, use of no more than 10 Premium generations after renewal is not considered substantial. We do not normally refund the unused portion of a billing period after this window.
4. Service problems and billing errors
Time limits and usage thresholds above do not restrict remedies required by law. We will also support an appropriate full or partial refund when there is a duplicate or erroneous charge, unauthorized payment, failure to activate Premium, prolonged material unavailability, or a product that materially differs from its description and we cannot resolve the issue within a reasonable time.
5. Cancellation
You can cancel automatic renewal at any time through the Waffo Buyer Portal linked in your Waffo order email. Waffo asks customers to cancel at least 48 hours before the renewal date. Cancellation normally takes effect at the end of the current paid period, and you keep Premium access until then. Uninstalling the extension, stopping use, or deleting your Verbia account does not automatically cancel the Waffo subscription.
6. How to request a refund
- Open the Waffo order email and use its Buyer Portal link to submit a refund request; or email henri@henriz.dev.
- Include the Verbia account email, Waffo order or payment ID, purchase date, reason, and requested amount. Do not send card details.
- We may ask for limited additional information to verify the account, usage, or technical issue.
Waffo’s Buyer Terms allow refund requests through its Buyer Portal within its stated Refund Request Period. Approved refunds are returned to the original payment method; banks and payment networks control when the credit appears. Waffo states that processing may take up to 14 business days after approval.
7. Effect of a refund
A full refund ends the refunded Premium entitlement. A partial refund may shorten or otherwise adjust access. If a payment is reversed, charged back, or found unauthorized, access may be suspended while the matter is reviewed. Please contact us or Waffo before starting a chargeback so we have an opportunity to resolve the issue.
8. Consumer rights
Nothing in this policy excludes a cooling-off right, remedy for defective digital services, or other consumer right that cannot be waived under the law that applies to you. If mandatory law gives you more favorable rights, those rights prevail.